Customer Care
We're Here to Help
Davidson Homes continues to care for you and your home, even after you've moved in. You will have a Customer Care Team to assist on everything from routine warranty questions to more urgent matters.
Emergency Support
In the event you experience any of the emergencies listed below, please contact the identified trade partner immediately. For your convenience, we have placed a sticker on the electrical panel located in your garage with the name and contact information of each trade listed under emergency services.
Homeowner's Maintenance Guide
Discover best practices for maintaining and enjoying your home, answers regarding warranty questions you may have, and learn how we will continue to support you.
In Case of Emergency
If your emergency occurs during our normal business hours (8:00 a.m. - 5:00 p.m.), after contacting the trade partner, please contact us using the form below.
If your emergency occurs after hours, our team will respond the next business day. Please review the specific situations listed below for additional immediate steps.
If you experience a gas leak, please leave your home immediately and call your gas service provider from outside of your home.
If you determine that the leak is not coming from your gas line, please contact your Heat, Ventilation & Air Conditioning (HVAC) contractor.
Please use your discretion as to whether the potential leak requires a call to 911.
Service Request
To submit a warranty request, please fill out the form below and describe the work you believe is covered by warranty. If possible, please reference specifics from the Homeowner's Maintenance Guide located above on this page. Attach any pictures you have of the issue to help expedite your warranty request.
Structural Warranty
We understand that purchasing a new home is a significant investment. That's why we offer third-party structural warranties on all of our homes, providing our customers with added peace of mind.
Our third-party structural warranties cover the foundation, framing, and load-bearing walls of your new home for a set period of time. To review your coverage, please reference the booklet you received at time of closing for coverage terms and limits. If any defects or failures in these structural components are discovered during the warranty period, they will be repaired or replace at no cost to you.
To download a digital structural warranty booklet for your home, please click on the appropriate provider's link above and enter your address.
Third Party Coverage Provider by Market- RWC Structural Warranty
- Atlanta
- Charlotte
- Houston
- Huntsville
- Nashville
- Raleigh
- San Antonio
- 2-10 HBW Structural Warranty
- Auburn (If purchased through Evermore Homes)
- Central Georgia (If purchased through Evermore Homes)
- Dallas
- Prescott (If purchased through Evermore Homes)
