Warranty Service Representative

We are seeking a Warranty Service Representative to join our Huntsville team.

The ideal candidate must be able to multi-task and have excellent time management, organizational, and communication skills; scheduling and follow up techniques. Other necessary traits:

  • A positive attitude, and good social skills are essential
  • Must be able to deal with and remain calm in confrontational situations and deal with negativity
  • Previous experience in the home building industry is preferred & some home repair experience is helpful.
  • Previous experience in a customer service environment
  • A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.

Job Responsibilities

  • Coordinate and schedule all other repairs with contractors and customers
  • Follow up, inspect and insure completion of all repairs
  • Hold contractors accountable for results
  • Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
  • Manage your budget
  • Handle multiple tasks, as well as projects within designated timeframes
  • The ability to say “no” and overcome objections in a professional manner
  • Responsible for achieving high levels of customer satisfaction
  • Performing minor repairs
  • Please upload your CV as a PDF or Word document (max 2mb)
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